Our refund and returns policy is valid for 30 days. For a directory listing, if 30 days have passed since your purchase, we are unable to offer refunds.
Users who have claimed their directory listing are responsible for maintaining and updating their directory entry through their dashboard. The PLG is not able to process updates to the contents of claimed listings manually. If you are unable to login to your dashbaord please first try resetting your password and following the instructions to update your entry.
The Photonics Leadership Group (PLG) reserves the right to remove offensive or inappropriate content in listings without offering a refund and to decline future listing requests from users posting such content.
Directory entries where refund requests have been made will be returned to the Free Directory listing level.
To complete your return, we require a receipt or proof of purchase.
Permission to publish
By uploading content to the UK Photonics Directory or anywhere on the photonicsuk.org website, including posts and comments on posts, with the exception of personal information, you grant the Photonics Leadership permission to publish that content on the photonicsuk.org website.
Please be aware that uploaded content in directory listings is in the public domain. Personal information should not be included in directory entries (e.g. organisations descriptions). Please ensure that all uploaded content (images and text) in not subject to 3rd party copyright. Those posting copyrighted materials for which they do not have permission to publish will be held responsible for such publication and any liabilities that result. If the ownership of any posted material is disputed the PLG reserves the right to remove such material without notice or offering a refund to the post or listings authors.
Once your request to refund is validated, we will send you an email to confirm the cancellation and request for refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 working days. Refunds for payments made by direct bank transfer may take longer.
Late or missing refunds
If you have not received a refund after 15 working days, in the first instance please check with your bank or credit card, credit card company, as it may take some time before your refund is officially posted.
If you have still not received your refund after speaking with your credit card company or bank please contact us.
Exchanges and credits
We only replace items if they are defective or damaged. If you need to exchange an item e.g transfer a premium directory listing from one organisation to another please contact us. To allow for maintenance, directory listings will be considered defective only if they are not visible for more than 7 consecutive working days.
Our refund and returns policy is valid for 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange
Those taking out a PLG contribution sponsorship package who already have a paid directory listing will be eligible for a discount based on the remaining duration of the paid directory listing.
If you are a PLG Bronze or Silver sponsor and would like to upgrade to a premium listing in the directory- please contact us for pricing
To upgrade you PLG contribution sponsorship package mid-year please contact us.
Purchases on behalf of 3rd parties
If an item (e.g. directory listing) was purchased on behalf of 3rd party (e.g. marketing agency on behalf of the listed company) confirmation from the listed entity will be required before cancelling the entry. Refunds can only be made to the original purchasing organisation.
The content of claimed directory listings remains the responsibility of user who has registered control of that entry. The copyright of content uploaded by registered listing owners remains with the registered directory user.
Removing a directory entry
The UK Photonics directory has been compiled by the PLG to list all the organisations manufacturing photonics based products, providing services directly based on, or specifically for the photonics industry and undertaking research and training in photonics.
We define photonics as the processing detection transmission and generation of light by any means for any application.
If you feel your organisation does not undertake any photonics related activity and has no internal expertise in light based technologies and would like to be removed from the directory, even as a free listing, please contact us, with the name of your organisation as it appears in the listing.
Contact us for questions related to refunds and returns.
Notes to terms
PLG refers to the Photonics Leadership Group registered as the Photonics Leadership Ltd, Company number 04223669